Terms of Service, Pre-Information & Patient Service Agreement
By using oneclinic.co and our official proposal/payment portals, you agree to the international medical facilitation, booking deposit, cancellation/rescheduling, and clinical pre-assessment terms set out below.
1. Scope of Facilitation, Licensed Status & Accredited Partner Facilities
ONE CLINIC SAĞLIK TURİZM REKLAM HİZMETLERİ VE DANIŞMANLIK TİCARET LİMİTED ŞİRKETİ (VKN: 6430830394; VERBİS: 20912877; Registered Office: Şirinevler Meydanı, Mareşal Fevzi Çakmak Cd. Yaman İş Merkezi No: 1-3 Kat: 4 Kapı No: 10-11, 34188 Bahçelievler/İstanbul, Türkiye; Republic of Türkiye Ministry of Health Authorization #AK-1339, TÜRSAB Class A Travel Agency #16184 — Magicstar Health Tourism Travel Agency, TÜRKPATENT Trademark #2024 075840; hereinafter “One Clinic”) operates as an Authorized International Health Tourism Facilitator under the Regulation on International Health Tourism and Tourist Health (Official Gazette dated 26.04.2025, No. 32882). Accommodation, VIP airport transfers, and multilingual patient coordination are arranged through our licensed travel agency, while all surgical and dental procedures are performed by independent specialist physicians at TÜSKA-accredited or Ministry-certified A+ partner hospitals and licensed clinics (e.g., License No. 1318). Upon request, a detailed itemized breakdown of facilitation service fees is provided free of charge (Regulation Art. 12/1-b).
2. Remote Pre-Assessment Disclaimer, Patient Disclosure & In-Person Examination
Website guides, digital proposals, and preliminary medical opinions based on submitted photographs or records serve solely for pre-travel planning and do not constitute a definitive medical diagnosis, prescription, or surgical guarantee. Final clinical eligibility and surgical plans are confirmed exclusively after an in-person specialist examination, 3D radiological imaging, and pre-operative anesthesia/laboratory clearance in Istanbul. Patients must accurately and completely disclose all chronic conditions, prior surgeries, allergies, and regular medications (including anticoagulants, GLP-1 receptor agonists, insulin, etc.).
3. Booking Deposits, VIP Package Inclusions & Payment Infrastructure Fee
Upon confirmation of your personalized treatment proposal, the booking deposit secures your operating room/clinic slot, 5-star partner hotel accommodation, and private chauffeur VIP transfers, and is deducted in full from your total package price. Payments processed through our online payment portal (/payment) via PayPal or international cards include a 5% International Payment Infrastructure & Service Fee transparently displayed prior to checkout confirmation.
4. Statutory 14-Day Withdrawal, Discretionary 180-Day Refund Practice, 12-Month Rescheduling & Medical Contraindication
(a) Statutory Withdrawal & Cancellation Period (14 Days — Official Legal Limit): Pursuant to Turkish Consumer Protection Law No. 6502 and Art. 9 of the Distance Contracts Regulation (and EU Directive 2011/83/EU), the statutory withdrawal period is 14 (fourteen) calendar days from the payment/contract date (exercised by written notice to info@oneclinic.co, provided at least 14 days remain before your scheduled arrival/procedure and no non-recoverable third-party hotel allocations or custom-ordered medical/dental prosthetic costs have been incurred). One Clinic explicitly reserves its full legal right to apply and enforce this statutory 14-day boundary to any refund request. (b) Discretionary Goodwill Refund Evaluation (Up to 180 Days — Non-Binding Practice): Once the statutory 14-day period has expired, One Clinic has no legal obligation to issue a refund. While One Clinic may, within international payment gateway technical windows, review refund requests submitted up to 180 (one hundred eighty) days from the payment date strictly as a goodwill gesture at its sole unilateral discretion on a case-by-case basis, this 180-day practice does not constitute a vested right, precedent, or universal obligation applicable to every patient, and One Clinic retains the right at all times to strictly enforce its statutory 14-day legal limit (any approved discretionary refund is subject to deduction of incurred booking and payment infrastructure costs). (c) 12-Month Free Rescheduling: Even after the 14-day statutory window, if you notify us in writing in reasonable advance to postpone your trip, your deposit is never forfeited and remains valid for 12 (twelve) months from the payment date to be applied free of charge to a new appointment date. (d) In-Person Medical Contraindication Protection: If the in-person specialist examination or pre-operative diagnostics in Istanbul identify a medical contraindication rendering the procedure unsafe, surgery will not proceed; your deposit or package payment will be refunded after deducting only utilized hotel nights, VIP transfers, and hospital diagnostic tests. (e) Statutory Exceptions: Pursuant to Art. 15/1-b, 15/1-g, and 15/1-h of the Turkish Distance Contracts Regulation (and Art. 16 of EU Directive 2011/83/EU), custom-ordered materials, date-specific accommodation/transfer bookings, commenced coordination services, cancellations less than 14 days before arrival, or no-shows remain subject to deduction of incurred reservation and blocking costs.
5. Mandatory Complication Insurance & 24/7 Complaint / CAPA Handling
In accordance with Art. 6/1-c of the International Health Tourism Regulation dated 26.04.2025, mandatory surgical complication insurance is arranged by the accredited healthcare facility for surgical and interventional procedures performed in an operating room setting. Patients may submit feedback or complaints 24/7 via our multilingual patient desk, info@oneclinic.co, or our Feedback & Complaints portal (/geri-bildirim); every submission is logged and resolved under our Corrective and Preventive Action (CAPA / DÖF) protocol (Regulation Art. 6/4).
6. Intellectual Property, Data Protection (KVKK / GDPR) & Governing Law
All editorial content, photography, software components, and registered trademark assets (#2024 075840) on this website belong to One Clinic and may not be reproduced without permission. Personal and health data are safeguarded under Turkish Law No. 6698 (KVKK) and EU GDPR in accordance with our Privacy Policy (/privacy-policy). Without prejudice to mandatory statutory consumer rights, this agreement is governed by the laws of the Republic of Türkiye, with jurisdiction vested in the Courts and Enforcement Offices of Istanbul (Çağlayan / Bakırköy).
ONE CLINIC SAĞLIK TURİZM REKLAM HİZMETLERİ VE DANIŞMANLIK TİCARET LİMİTED ŞİRKETİ (VKN: 6430830394, VERBİS: 20912877)
Registered Office: Şirinevler Meydanı, Mareşal Fevzi Çakmak Cd. Yaman İş Merkezi No: 1-3 Kat: 4 Kapı No: 10-11, 34188 Bahçelievler/İstanbul, Türkiye
Republic of Türkiye Ministry of Health International Health Tourism Certificate #AK-1339 • TÜRSAB #16184 (Magicstar Health Tourism Travel Agency) • TÜRKPATENT #2024 075840